ORGANIZATION AND MANAGEMENT

HEEQAC’s Top Management has been committed to the development and implementation of an appropriate Organizational Structure and a documented Management System and to continually improve its effectiveness. The Organizational Structure and the Management System are based on our operational requirements, the applicable legislation and the following European Standards:

• EN ISO/IEC 17025-General requirements for the competence of testing and calibration laboratories and
• EN 45011-General requirements for bodies operating product certification systems.

 

Documentation covers policies, systems, programs, procedures and instructions necessary to assure meeting customer’s requirements, impartiality, integrity, confidentiality, statutory and regulatory requirements as well as the quality of the test results. The importance of meeting all these requirements has been communicated to all organization levels.

Our management system and policies related to quality have been defined in our Quality Manual. Overall objectives are established and reviewed during management reviews. A quality policy statement has been defined and issued under the authority of the Top Management.

Appropriate arrangements have been made to ensure that:

• Our management and personnel are free from any undue internal or external commercial, financial or other pressures and influences that may adversely affect the quality of their work.

• Customer’s confidential information and proprietary rights are protected.

• Adequate supervision of testing staff is provided, so that appropriate methods and procedures are applied and test results are adequately assessed.

• Resources needed are provided to ensure the required quality of operations.

 

Our Quality Manager has the authority and responsibility to ensure that the management system related to the quality of our services is implemented and followed at all times.

Our Organization and Management System covers works carried out in our permanent facilities and at customer’s site.

HEEQAC has been recognized as both, a Product Testing Organization and a Product Certification Body.